ph69 Privacy Policy

1. Who We Are and How to Contact Us

ph69 operates the online gaming platform accessible at ph69.lat. ph69 is the data controller responsible for the personal information collected through this platform. We are committed to handling your data responsibly and in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

If you have any questions, concerns, or requests regarding the processing of your personal data, you may contact our Data Protection Officer (DPO) at:

Email: [email protected] (plain text only — not a clickable link)

We will respond to privacy-related enquiries within 10 business days.

2. What Personal Data We Collect

ph69 collects personal data that is necessary to provide gaming services, comply with legal obligations, and protect the safety and integrity of the platform. The categories of personal data we collect include:

3. How We Collect Your Data

ph69 collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or completing surveys.
• Automated Collection: Technical data collected automatically when you access the ph69 platform, including IP address, device fingerprinting, session logs, and cookie data.
• Third-Party Sources: Identity verification data from KYC service providers; fraud signals from payment processors and financial institutions; geolocation data from network providers to ensure compliance with jurisdictional restrictions.

4. Why We Process Your Data (Legal Bases)

ph69 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual Necessity: Processing required to open and maintain your ph69 account, process transactions, and deliver gaming services under the Terms & Conditions you agreed to.
• Legal Obligation: Processing required to comply with anti-money laundering (AML) regulations, KYC requirements, tax reporting obligations, and PAGCOR-aligned responsible gaming standards.
• Legitimate Interests: Processing for fraud prevention, platform security, internal analytics, and service improvement, where ph69's interests do not override your fundamental rights.
• Consent: Processing for marketing communications and optional personalisation features, where you have provided explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

ph69 uses your personal data for the following purposes:

• Creating, maintaining, and securing your ph69 account.
• Processing deposits and withdrawals through GCash, Maya, and Philippine bank channels.
• Conducting identity and age verification (21+ requirement) as required by Philippine gaming regulations.
• Detecting, investigating, and preventing fraud, money laundering, and other illegal activities.
• Administering bonuses, promotions, and tournaments in compliance with applicable terms.
• Providing customer support and responding to enquiries.
• Monitoring gaming activity for responsible gaming purposes, including identifying at-risk players and enforcing self-exclusion orders.
• Improving platform performance, game selection, and user experience based on aggregated usage analytics.
• Sending account-related communications including transaction confirmations, security alerts, and responsible gaming reminders.
• Complying with requests from Philippine law enforcement, regulatory authorities, and the courts.

6. Data Sharing and Third-Party Disclosure

ph69 does not sell your personal data to any third party. We may share your data in the following limited circumstances:

• Game Providers: JILI, Pragmatic Play, PG Soft, Evolution Gaming, and other licensed providers may receive session identifiers necessary to operate their games on the ph69 platform. These providers are contractually prohibited from using this data for purposes other than game delivery.
• Payment Processors: GCash, Maya, and partner Philippine banks receive financial data strictly necessary to process your deposit and withdrawal transactions.
• KYC Service Providers: Third-party identity verification services receive document and biometric data solely to facilitate KYC compliance.
• Regulatory Authorities: ph69 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement agencies when legally required to do so.
• Professional Advisers: Lawyers, auditors, and consultants acting under confidentiality obligations where necessary for business operations.

All third-party data processors engaged by ph69 are bound by data processing agreements requiring them to protect your data in accordance with the Data Privacy Act of 2012.

7. Cookies and Tracking Technologies

ph69 uses cookies and similar technologies to operate and improve the platform. The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your ph69 account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game display options.
• Analytics Cookies: Collect anonymised data about how players navigate and use the platform, enabling ph69 to identify and fix usability issues.
• Security Cookies: Used for fraud detection and device fingerprinting to protect your account from unauthorised access.

You can manage non-essential cookies through your browser settings. Disabling essential cookies will prevent you from accessing your ph69 account.

8. Data Retention

ph69 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention schedule:

• Account and Transaction Data: Retained for a minimum of 5 years from the date of the last account activity, as required under Philippine AML regulations.
• KYC Documents: Retained for a minimum of 5 years from the closure of your ph69 account.
• Technical and Usage Logs: Retained for 12 months from collection, unless required for an ongoing investigation or legal proceeding.
• Support Communications: Retained for 2 years from the date of the last interaction.
• Self-Exclusion Records: Retained indefinitely to prevent re-registration by excluded players.

Upon expiry of the retention period, ph69 will securely delete or anonymise your personal data. You may request earlier deletion in accordance with Section 10, subject to legal retention obligations.

9. Data Security

ph69 implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph69 platform.
• Encrypted storage of sensitive account data including passwords (hashed with bcrypt) and financial identifiers.
• Multi-factor authentication available for all player accounts.
• Regular third-party security audits and penetration testing.
• Strict internal access controls ensuring staff can only access personal data on a need-to-know basis.
• Incident response procedures to detect, contain, and notify players and regulators of any data breach within 72 hours as required by the National Privacy Commission.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by ph69:

• Right to be Informed: The right to know how your data is being collected and processed — which this Privacy Policy fulfils.
• Right of Access: The right to request a copy of the personal data ph69 holds about you.
• Right to Rectification: The right to correct inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention obligations under AML regulations.
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to File a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph) if you believe your data rights have been violated.

To exercise any of the above rights, contact the ph69 Data Protection Officer at [email protected]. We will respond within 10 business days. Identity verification may be required before we process a rights request.

11. Children and Minors

ph69 does not knowingly collect personal data from individuals under the age of 21. The ph69 platform is intended exclusively for adults aged 21 and above in accordance with Philippine gaming regulations. Age verification is conducted at registration and during KYC review.

If ph69 becomes aware that personal data has been collected from a person under 21, we will immediately delete the relevant account and all associated data, and report the matter to the appropriate regulatory authority where required.

Parents and guardians who believe a minor has registered on ph69 should contact us immediately at [email protected].

12. Changes to This Privacy Policy

ph69 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered players via SMS notification to their registered Philippine mobile number at least 7 days before the updated policy takes effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the ph69 platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

13. Governing Law

This Privacy Policy is governed by the laws of the Republic of the Philippines, including Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations as enforced by the National Privacy Commission. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.